Terms of use 

These terms of use apply to all contracts between Helene Vienna – Photography + Illustration, Helene Vienna (owner), Sebastianusstr. 2-4, 41460 Neuss, Tel: +49 (0) 152-5660 3570, Email: hello@helenevienna.com (hereafter called "Helene Vienna") and her clients of the current version as of March 2018.

Conclusion of contract

The offers from Helene Vienna are not binding. A contract can be closed via two different options:

  1. Customers can place orders by filling out the online order form. The customer is bound to his or her submitted offer.
  2. If the customer wishes to place an individual request, Helene Vienna makes an offer, to which the customer is bound for 14 calendar days. All orders, alterations or changes require written confirmation of both parties.

Retention of titel clause

Title to the goods shall remain vested in Helene Vienna and shall not pass to the buyer until the purchase price for the goods has been paid in full and received by Helene Vienna.


All rates are final prices plus shipping costs. Due to the small business regulations of §19 UStG, VAT will not be charged or proven.


Payments are made through PayPal. All information necessary for the payment processing will only be used by PayPal and Helene Vienna and transmitted securely by the SSL encryption.


Shipping is calculated by size and weight of the order items. To ensure your order reaches you safely, orders outside of Germany, including Europe and International, will be sent using a tracked service and insurance coverage up to 500€. A tracking number will be emailed upon dispatch.

Customs and import fees

Buyers are responsible for any applicable customs or import fees. Helene Vienna is not responsible for any delays that may be caused by customs.


Cancellations are not accepted after an order has been placed. However, if there are issues with ordering, please feel free to contact Helene Vienna.


Helene Vienna hopes that you love your purchase. If that is not the case, you can absolutely return the items without explanation and withdraw from the contract. You have 14 calendar days to return an item from the day you or a third party selected by you other than the carrier receives it.

To exercise your right of withdrawal, you have to inform Helene Vienna of your decision in writing (e.g. via email). Feel free to use this form. If you make use of your right, Helene Vienna will email you a confirmation upon receipt.

A refund including the original shipping costs is initiated immediately and will be paid back no later than 14 calendar days from the day Helene Vienna receives your withdrawal. Exempted from this regulation are additional shipping costs, which may be a result of you choosing a shipping method other than the ones offered on this website.

The way your refund is processed depends on your original payment method unless you have agreed upon another solution with Helene Vienna in writing.

Digital goods and downloads are ineligible for return.

trademark AND copYwright

This site and all the information it contains, including, but not limited to, articles, blog posts, designs, drawings, illustrations, photographs, videos, opinions, text, guides, trademarks, trade names, service marks and logos ("Protected Information") are the property of Helene Vienna, its contributors, and licensors and is protected from unauthorized use, copying, distribution and dissemination by German Copyright law, trademark law, international conventions, and other intellectual property laws. All rights reserved. You may not use Helene Vienna's Protected Information without Helene Vienna's express written consent.